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S U P P O R T: BEFORE YOU CALL technical support, we ask that you check out the Technical Support Troubleshooting The Connection pages. If you do not get the answers you're looking for there, call the Internet Junction Technical Support Team - 813-855-7793, Mon-Fri., 9AM - 3PM. Before you call, please visit this page first. If you've had a connection problem, we'd like to know about it. Please use our online Connection Problem Form. A C C E S S N U M B E R S: The Internet Junction dial-up access numbers can be found here. D I A L - U P C O N F I G U R A T I O N: To configure a dial-up connection for Win2000 click here for the screen shots. B R O W S E R S: The Internet Junction Support Team is licensed to support the Microsoft Internet Explorer browsers. However, you may use whichever browser you like. Experienced Internet users can take advantage of our keyboard shortcuts for major browsers page. U P L O A D I N G / W E B S P A C E / F R O N T P A G E / E B A Y: When you order web space with us, you need to upload the files to our server in order for them to be viewed in a browser. One of the best FTP clients for transferring files is WS_FTP. We have step-by-step instructions for uploading your pages using WS_FTP. If you are using Microsoft FrontPage, please specify so when ordering web space or domain hosting (The configuration and set up on our end is different than a regular FTP directory). If you need FrontPage help, we have frequently asked questions for you here If you have web space for eBay pictures, please visit the Adding Photos to eBay link for help with image editing and uploading of your pictures to our server. E - M A I L: If you are using Outlook Express as youre e-mail program, you can use our Outlook Express E-mail Setup Page to set up a new e-mail account or modify an existing account. For Microsoft Outlook Express 5 users, we have a Flash movie setup for Outlook Express 5 to step you through the process. If you have a specific question or problem, you may use our Customer Support Form and explain what's happening. Please fill it out completely. Remember, good input equals good output. Upon receiving your completely filled out form, one of our customer service representatives will get back with you via by e-mail (if possible). P H O N E: Our Technical Support department is open from 9AM until 3PM, Monday through Friday. To reach us, call (813)855-7793 or 1-888-THE1-ISP (1-888-843-1477). P A S S W O R D C H A N G E S: If you need to change your e-mail password, please go to the Internet Junction Account Manager (IJAM) located here or call (813)855-7793. Be sure to let us know what the old User Name and Password is for the one you wish to change. |
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