INTERNET JUNCTION - Questions/Problems Form

IJ Technical Support Submission Form

If you have a specific question or problem, please fill out the following form completely. Please BE AS SPECIFIC AS POSSIBLE and include as much information as needed in the text area. Before you use the form, please review the Frequently Asked Questions Page. You may find the answer your looking for there.

Please review the list of common issues below. If yours is not listed, please use the "Other: see comments" choice.

If you are having an e-mail problem, such as your e-mail "timing out" due to an attachment that someone sent you, please leave us your e-mail password so we may enter the mailbox and delete any suspect attachments.

You can reach the IJ Technical Support Team directly M-F, 8:00 to 9:00 p.m. and Sat. & Sun., 12p.m. - 6p.m, at 813-855-7793 or e-mail us at support@ij.net

E-mail Address
Full Name
E-mail Password: (if necessary)
Telephone Number	- (include area code)
FAX Number	- (include area code)
Most Common Issues
Operating System:
Browser:
Mail Program:
Access number your modem dials:
My modem is a:
Type of modem:
Modem make and model:
If you go into a terminal program (Terminal, Hyperterminal, Claris Works, etc.) and enter ATI3, what does it display?
When you pick up a voice phone on the line that the computer is on (while offline, as if you were going to dial someone's number), do you hear static or radio noise in addition to the dialtone?
Please check all boxes that answer "yes" to the question only. Do you usually hear your modem when you dial out? Did you hear your modem dial this time? Did you hear ringing modem tones (handshaking)? Did the ringing (handshaking) stop and then nothing? Did the modem tones stop and the modems connect to each other? Did the ringing (handshaking) not stop? Did it keep going on and on... Did you get a busy signal? Did you hear a recording by the phone company? If yes to the above, what did it say? Did you see any response from our system? Did you receive a message about your username or password being invalid? Were you repeatedly prompted for your username and password? Did you ever see a message "Logging on to network"? If yes to the above, did you get disconnected before you logon was complete? Did you see a message like "Unable to negotiate network protocol" and then get disconnected? Please list any other error message or problem in the space below. We will do our best to remedy your situation.
Problem/Question (Use the space below)

Or you could just E-mail the Internet Junction Technical Support Team.

THANK YOU! from the Internet Junction Technical Support Team.

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Comments: Webmaster@ij.net		Last updated 02/15/16, 12:00 P.M., EST
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