Internet Junction - 1-888-THE-1ISP
 
Internet Junction - 1-888-THE-1ISP
Internet Junction logo Images loading...
   SEARCH:    FOR: Type in your search and click this button...
Internet Junction - 1-888-THE-1ISP

Internet Junction - 1-888-THE-1ISP
 
www.ij.net
www.ij.net
www.ij.net
www.ij.net
Call for service today!
Click here for more information. Click here for more information.

DSL Modem Access

GENERAL | ADVANTAGES | AVAILABILITY | F.A.Q. | SYSTEM REQUIREMENTS | CONTACT US


Frequently Asked Questions

  1. What is DSL?
  2. Why get DSL for my business?
  3. Why get DSL for my home?
  4. Why should I order DSL from Internet Junction, rather than from my telephone company?
  5. How long will it take to install my DSL line?
  6. It can be sometimes difficult to get online with my dial-up service. Does this happen with DSL?
  7. What's the difference between ISDN service and DSL service?
  8. What are the primary differences between cable modems and DSL service?
  9. How much does DSL cost?
  10. What information must I provide to check DSL availability at my location?
  11. What kind of computer do I need?
  12. Why does my line not qualify for service?
  13. What about DSL modem and surge protection?
  14. How do I figure out how much bandwidth I need?
  15. If I have a DSL problem, how do I know if it's coming from my house or my telco?
  16. Is my line DSL line private, or can my hacker neighbor listen in?
  17. How do I sign up for DSL?
What is DSL?
DSL is an industry acronym for Digital Subscriber Line technology which delivers high-speed Internet access. Using your existing telephone line, it delivers download speeds of up to 50 times faster than 28.8K modems. The service lets you send data and voice over the same line, at the same time so you can talk or fax while you access the Internet.

Back to top of page

Why get DSL for my business?
There are several advantages for a business, especially one doing E-Business/Commerce. If your business currently has multiple dial-up or email accounts, uses the Internet frequently for research or communicating and transacting business with your customers, has several employees or office locations and would like for them to be able to use the Internet simultaneously, then you should seriously consider DSL. A DSL connection is a great solution for just about any business. It offers incredible speed, complete e-mail, web hosting and technical support -- all at an affordable price. In fact, many businesses will save money with DSL and at the same time significantly improve the speed and quality of their Internet connection! (see our DSL Advantages page)

Back to top of page

Why get DSL for my home?
DSL is up to 50 times faster than a 28.8Kbps modem and it's "Always-On," so there are no more busy signals or disconnects. DSL is also capable of transmitting voice and data simultaneously. This means that you can talk on the telephone, while browsing the web using a single phone line.

Back to top of page

Why should I order DSL from Internet Junction, rather than from my telephone company?
Unlike traditional telephone companies, our expertise is focused solely on delivering innovative, high-speed digital communication services and customer satisfaction. We want every customer's experience to be superior in every way. That's why we offer:
  • Better Internet Access with multiple high speed connections to the 'Net
  • Competitive pricing and wide range of package options
  • A variety of DSL solutions to accommodate different needs, including business requirements
  • A highly responsive staff of customer service and support professionals
  • Technical support available every day of the week
  • Back up Dial-up Modem Access, with certain packages
  • IP Address upgradeability, with certain packages

Back to top of page

How long will it take to install my DSL line?
Normal installation time is approximately 5-10 business days from placement of your order. Installation is out of our direct control so we cannot guarantee this time frame. But your account with Internet Junction will be ready to use when your installation takes place.

Back to top of page

It can be sometimes difficult to get online with my dial-up service. Does this happen with DSL?
Unlike some other services, with DSL, your high-speed connection is "always on." There's no dialing-up, so there's no chance of busy signals. It simply can't happen. You'll never wait to get online again.

Back to top of page

What's the difference between ISDN service and DSL service?
There are two significant differences between ISDN and DSL.
  • DSL is Faster: ISDN provides two voice/data channels, each at speeds of 64 Kbps, while DSL is predominantly a data service providing up to 1.5 Mbps downstream and up to 512 kbps upstream. Business DSL offers T1-like speeds of up to 1.5 Mbps-more than 10 times faster than ISDN!
  • DSL is "always on": ISDN is a dial-up service (like a regular telephone line) that's digital and carries both data and voice; Business DSL is "always connected"

Back to top of page

What are the primary differences between cable modems and DSL service?
There are two key issues to consider:
  • DSL provides a dedicated service over a single telephone line. Cable modems offer a shared service over a cable network. Customers have the opportunity to choose a package and speed that match their needs. There are more packaging choices available with DSL, including services that a business may desire such as static IP addresses.
  • Cable modem connections are a shared bandwidth solution that may result in varying performance speeds, dependent on a number of factors including the number of users online in a neighborhood at any particular point in time.

Back to top of page

How much does DSL cost?
DSL services are an exceptional value. Internet Junction offers DSL service for your home (our Personal DSL) or your business (our Professional DSL). Our prices include the DSL high-speed Internet service and the DSL line charge required by the phone company. So all your high-speed needs can be handled with one call to Internet Junction.

Back to top of page

What information must I provide to check DSL availability at my location?
The most important thing we need to check availability is your telephone company and the phone number you want to use for DSL. If you have more than one phone number, we recommend that you provide us with all possible phone numbers as often one will qualify and another will not.

Back to top of page

What kind of computer do I need?
Your computer will need an Ethernet network adapter or an available USB port for an external DSL modem. Additionally, please review the DSL system requirements page for specific requirements.

Back to top of page

Why does my line not qualify for service?
Distance from the telephone company's Central Office (CO) must be within 18,000 feet of your business or residence. This distance is determined by the actual length of your cable pair, not the driving distance from your location to the Central Office. This is the limiting factor with DSL.

Back to top of page

DSL modem and surge protection
DSL modems can be affected by thunderstorms so you do need a surge protector if they are frequent in your area. Unfortunately, surge protectors have also been reported to reduce download speed, so you would be advised to test your speed before and after installation to make sure that it adds no problems to your connection.

Back to top of page

How do I figure out how much bandwidth I need?
You can never have enough! The same advice people give for PC processor speed can be given for bandwidth: buy as much as you can reasonably afford, since nobody ever has "too much" bandwidth. One of the main factors though, is price.

Back to top of page

If I have a DSL problem, how do I know if it's coming from my house or my telco?
If you have access to your outside test jack (where the main line from your telco connects to your home line, usually via a standard sized telephone jack), find a long phone cord and run it from your DSL modem to the outside test jack directly. This bypasses all of your internal circuitry. If you were unable to connect before and are still unable to connect, call us as there could be a problem at out end. We can run diagnostics and help to isolate where the problem lies. Or you can call the phone company and ask them to check it out.

Back to top of page

Is my DSL line private, or can my hacker neighbor listen in?
Unlike cable modems, your DSL is totally private and not a shared network. Note: this does not mean you cannot be hacked by someone else on the Internet, it just means that you have a separate line from you to Internet Junction, so no local neighbors can listen to your data.

Back to top of page

How do I sign up for DSL?
To sign up for DSL, you must first qualify for the service. Simply give us a call and we will let you know if you qualify and for what packages you qualify. This should be your first step towards DSL for your home or business. Our number is 813-855-7793 or toll free at 1-888-843-1477.

Back to top of page


Click For ONLINE Sales Assistance   Have questions?
Use our Online Sales Assistance Chat to ask questions about any of our services. Just click on the link to chat online with an Internet Junction sales representative.

(Chat room hours are Mon.-Fri., 8 am- 9 pm and Sat. & Sun., 10 am- 6 pm)



Call us toll-free at 1-888-THE-1-ISP or 813-855-7793. Or you can e-mail us at sales@ij.net. Our Sales staff will be happy to see if you qualify for DSL or answer any questions you have about our services and products.
INTERNET JUNCTION CORPORATION      Copyright © 1996-2007. All Rights Reserved.
Comments: Webmaster@ij.net     Last updated 02/15/16, 12:00 P.M., EST
1-888-THE-1ISP (1-888-843-1477) or (813) 855-7793